If you’re the person behind on taxes right now, you already know the balance isn’t the hardest part. The notice came months ago, maybe more than one, and it’s in a drawer now, or a glovebox, or a pile you walk past and try not to look at. You’ve started letting unknown numbers go to voicemail. The balance hasn’t gone anywhere except up, because penalties and interest don’t wait for you to feel ready.
Two things are worth knowing before you read further. You are not the first person to sit where you’re sitting, and the people who end up here are rarely careless. Usually something happened: a death in the family, an illness, a business that grew faster than its books, a preparer who got in over their head and never said so. The problem didn’t start because you didn’t care. It got big because caring about it hurt.
We do this work because we’ve watched the other side of it. The business owner who couldn’t sleep opens a second location. The retiree who thought she’d lose her Social Security gets it back in thirty days. The weight is heavier than you realize, and you won’t feel how heavy it was until it’s gone.
Tax resolution is the process of working directly with the IRS or a state tax authority, such as the Oklahoma Tax Commission, to bring you into compliance and settle an outstanding tax problem. Depending on your situation, that can mean filing unfiled or corrected returns, removing penalties and interest you shouldn’t owe, releasing a lien or levy, stopping a wage garnishment, setting up a payment plan you can actually live with, or negotiating a reduced settlement on the balance itself.
It is not a single product, and it is not “pennies on the dollar” for everyone. Honest tax resolution starts with finding out what’s true about your case before anyone promises you an outcome.
By the time most people call us, the tax bill is no longer the worst part.
The worst part is the low hum of it. It sits behind every other decision. It follows business owners into conversations with their spouse and shows up at two in the morning. People stop opening mail. They stop answering the phone. They avoid the one thing that would actually help, because avoidance is the only relief they’ve found, and avoidance is exactly what lets a manageable problem turn into a lien on the house.
The pattern is almost always the same. There’s a real reason the original mistake happened. People try to fix it through whoever did their taxes last, but that person doesn’t know the choreography of a resolution case and slowly gets buried in their own busy season. A year goes by. Then a year and a half. Then a commercial comes on the radio, or a paid ad shows up in a Google search, and a firm on the other end of the country promises the moon for a retainer and a monthly payment.
That’s usually the call that makes things worse.
There is an entire industry built on people who are scared of the IRS. The IRS itself has started publishing warnings about it. These firms run heavy advertising, collect a retainer, start a monthly draft, and then move your file from one new hire to the next while almost nothing happens. Five years can pass. Eight, in the worst cases we’ve cleaned up. The monthly payment never stops, and the lien you called them to prevent shows up anyway.
You can spot the trap before you sign anything. Here is what to look for.
You should know the full cost of your case before you commit, including what’s a deposit, what’s a retainer, and when payments end. Resolution work should be a flat-fee engagement with a defined scope. If the only number anyone will give you is a monthly amount with no end date, that’s not a fee. That’s a subscription to your own problem.
The Taxpayer Advocate Service is a free, independent division inside the IRS that advocates for taxpayers against the IRS. Most people have never heard of it, because there’s no money in telling you about a free service. A firm that walks you through your rights as a taxpayer, including the help you can get at no cost, is a firm that isn’t trying to bill you for the air.
Only three credentials allow a person to represent you before the IRS without limitation: a Certified Public Accountant (CPA), an Enrolled Agent (EA), or an attorney. Many mills keep one or two licensed professionals on staff and route everyone else through unlicensed administrators. You may never speak to the person whose license is on your case.
Watch for a Power of Attorney that hands one or two strangers the authority to speak for you to the IRS. You wouldn’t give a stranger your medical history and a signature. Your tax case is your livelihood. You should know the name of every person on your POA, and you should have talked to them.
The first appointment is a real one, and it doesn’t cost you anything. Plan on an hour and a half to two hours. We ask a lot of questions, because the only way to map the road out is to understand exactly where you are, and we’d rather tell you the truth at the start than sell you a service you don’t need.
Sometimes that truth is good news. The young tradesman we mention below didn’t need a settlement at all. He needed three amended returns. Sometimes the path is a payment plan, or penalty relief, or proving something to the IRS that fixes the whole notice. And sometimes a full settlement is the right move, in which case there’s a real process: a questionnaire, three months of bank statements, a clear picture of your living expenses, current financials if you own a business, and a documented reason the situation happened. You also have to be in full compliance going forward, which can mean catching up estimated payments or payroll filings before anything else can move.
We map that sequence for you up front, with realistic timelines, and then we do the work. We respond to calls. We answer emails. We keep going back to the IRS until the result is on paper.
Back taxes and unfiled returns.
Missing years are the most common starting point. We file what’s outstanding, correct what was filed wrong, and get the IRS to recognize an accurate return.
Offers in compromise and tax settlements.
When the numbers genuinely support it, we negotiate a reduced settlement on the balance. We’ll tell you honestly whether you qualify before you spend a dime chasing it.
Penalty abatement.
Penalties and interest tied to non-compliance can often be challenged and reduced, especially when there’s a documented reason behind the original problem.
Wage garnishments and bank levies.
When the IRS is reaching into your paycheck or your account, the priority is stopping the bleeding while we work the underlying case.
Tax liens and warrants.
We work to release liens and state tax warrants, which sometimes follows a satisfied or settled balance and sometimes can be addressed on its own.
Installment agreements.
A structured payment plan sized to what you can actually afford, instead of a number that squeezes the family every month.
Innocent spouse relief.
When a balance traces to a spouse’s error or understatement on a joint return that you knew nothing about, relief may be available.
Payroll tax and Oklahoma Tax Commission representation.
Payroll tax problems carry their own urgency, and state issues with the OTC follow different rules than federal. We handle both
We work with individuals, business owners, and nonprofits. A single missed year on a personal return and a multi-year business case with the wrong entity structure are different problems, but they share a starting point: an accurate picture of where you actually stand. We’ve also handled nonprofit reinstatements tied to compliance lapses.
His prior preparer had booked loan proceeds as income and placed him in the wrong entity type entirely. We rebuilt the returns, moved him into an S-corporation structure, fought the penalties, and brought every year current. It took about two years on a flat fee. The full $300,000 came off.
He'd seen the "pennies on the dollar" commercials and assumed he needed a settlement. He didn't. We found three errors across his returns, filed amended returns for three years, and hit the statute of limitations in his favor. He runs a multi-million-dollar operation now and is investing in new ventures.
She'd sold her home of twenty years and received a 1099-S that treated roughly $400,000 as taxable income. The IRS started pulling her Social Security benefits. We documented the sale as her primary residence, brought in the Taxpayer Advocate Service, and within about thirty days the notice was cleared and her benefits reinstated. The appointment took an hour. We charged her $100.
We are local. Our offices are in Broken Arrow’s Rose District and in Wagoner, and we serve the wider Tulsa metro. When you call, you reach the people working your case, not a call center three time zones away. Our team carries the credentials that matter for this work, with CPAs and Enrolled Agents on staff who can represent you before the IRS without limitation.
A good amount of our resolution work comes by referral from Tulsa-area banks and large CPA firms that send us the cases they’d rather not run themselves. We treat those cases the way we’d want our own handled: flat fee, straight talk, and no judgment about how you got here.
There’s one thing our founder, Rebecca Olson, tells every client at the first meeting:
"I won't care more than you care. If you stay responsive, we'll see this through to the finish line together. I like to win these cases."
It isn’t a threat. It’s the deal. Resolution work is time-sensitive, and the clients who get the best outcomes are the ones who pick up the phone. Stay in it with us, and we’ll do the rest. Most of the clients who come to us in a crisis end up staying for years, because once you’ve watched someone fight for you, you don’t go back to guessing.
High Tower Business Solutions is dedicated to helping your business succeed! Call us today for more information regarding our business consulting services. We look forward to working with you!
Tax resolution is the process of working with the IRS or a state authority like the Oklahoma Tax Commission to bring you into compliance and settle a tax problem. It can involve filing unfiled or corrected returns, reducing penalties, releasing liens and levies, stopping wage garnishments, arranging a payment plan, or negotiating a reduced settlement, depending on the facts of your case.
Both, plus nonprofits. We handle personal cases, business cases, and nonprofit reinstatements tied to compliance issues.
Yes. We scope your case and quote a flat fee, and the first consultation is free. We don’t put clients on an open-ended monthly draft with no end date, which is one of the most common red flags in this industry.
Be cautious. There’s a wave of robocalls right now from outfits using official-sounding names like “Tax Resolution Department” or “Tax Resolution Review Office.” The IRS does not cold-call demanding payment, and a legitimate firm won’t pressure you over the phone or ask for payment to “release” funds. If you’ve gotten one of these calls and you’re not sure where you stand with the IRS, call us and we’ll tell you the truth at no charge.
Only three credentials carry unlimited representation rights: a CPA, an Enrolled Agent, or an attorney. Many advertising-heavy firms route most clients through unlicensed staff. You should know who holds the license on your case, and you should have spoken with everyone on your Power of Attorney.
Sometimes, and sometimes the better answer is an amended return, a penalty reduction, or a payment plan. We won’t promise a settlement before we’ve looked at your case. We’ll tell you what’s realistic, then do that.